Terms and Conditions

1. Introduction

Welcome to Goodscore, a service provided by Arthvit 1809 Tech Pvt. Ltd. ("Company", "we", "us", or "our"). By accessing or using our services, you ("User", "you", or "your") agree to comply with and be bound by the following terms and conditions ("Terms"). Please read these Terms carefully before using our services.

2. Definitions

• "Credit Information": Refers to your credit information, including credit scores and credit history, obtained from credit bureaus such as CRIF High Mark Credit Information Services Pvt. Ltd. ("CRIF") and Experian Credit Information Company of India Private Limited ("Experian").
• "Services": Refers to the credit score improvement and advisory services, credit score monitoring, and related financial products and services offered by the Company.

3. Consent for Accessing Credit Information

By using our Services, you hereby appoint the Company as your authorized representative to:

• Access and retrieve your Credit Information from CRIF and Experian on a monthly basis.
• Use this information to fetch credit report from Credit Information Companies and to offer relevant financial products and services.

You acknowledge and agree that:

• The credit bureaus shall not be liable for providing your Credit Information to the Company, and you will not raise any claims against them.
• This consent is given voluntarily and can be withdrawn at any time by informing the Company through our registered office address, website, assigned email ID, or mobile application.

4. Use of Services

The Company provides financial products and services in partnership with various lending partners. By using our Services, you agree to the following:

• Marketing Communications: You consent to receive marketing and promotional communications via SMS, WhatsApp, email, and phone calls from the Company, its affiliates, and partners. You can opt out of these communications at any time by contacting our support team.
• Data Use and Processing: You authorize the Company and its affiliates to access your Know Your Customer (KYC) data from the Central KYC Records Registry and retrieve Goods and Services Tax (GST) returns and related financial information from authorized agencies for the purpose of verifying your personal and financial data.
• Platform content: All videos available on the platform are independently developed and owned by GoodScore and are not products of, nor associated with, any credit information company.

5. Confidentiality and Data Protection

The Company shall:

• Use your Credit Information solely for the purposes specified in these Terms.
• Protect and keep confidential your Credit Information both online and offline.
• Destroy, purge, or erase your Credit Information immediately upon the completion of the transaction or End Use Purpose for which it was procured.

6. Limitation of Liability

You agree that:

• The Company and its partners are authorized to access your credit data from CRIF, Experian, or any other agency authorized by the Reserve Bank of India (RBI).
• Credit bureaus and other authorized agencies may process and use your data and furnish this information to other registered users, including banks and financial institutions, as permitted by RBI regulations.
• The Company shall not be liable for any loss, claim, liability, or damage arising out of or in any way related to the delivery of your Credit Information to the Company or any use, modification, or disclosure by the Company of the contents of your Credit Information.

7. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. All claims or disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Mumbai.

8. Amendments

The Company reserves the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the Services after any such changes constitutes your acceptance of the new Terms.

What is National Payments Corporation of India (NPCI)?

NPCI is an authorized payment system operator by RBI. NPCI owns and operates UPI payment system.

What is a PSP bank?

PSP is the banking company authorized to act as a Payment Service Provider (PSP) under the UPI framework. PSP engages the TPAP to provide UPI services to the end-user customers.

What is TPAP?

Third Party Application Provider (TPAP) is an entity that provides the UPI compliant app(s) to the end-user customers to facilitate UPI based payment transactions.

What is Customer's Bank?

The Bank where the end-user customer maintains his/her account that has been linked for the purpose of debiting/crediting the payment transactions made through UPI.

Who is an End User Customer?

The end-user customer is the individual who uses UPI payment facility to send and receive payments.

Dispute Redressal Mechanism

• Every end-user customer can raise a complaint with respect to a UPI transaction, on the PSP app / TPAP app.
• End-user customer can select the relevant UPI transaction and raise a complaint in relation thereto
• A complaint shall be first raised with the relevant TPAP in respect to all UPI related grievances / complaints of the end-user customers on-boarded by the PSP Bank / TPAP (if the UPI transaction is made through TPAP app). In case the complaint / grievance remains unresolved, the next level for escalation will be the PSP Bank, followed by the bank (where the end-user customer maintains its account) and NPCI, in the same order. After exercising these options, the end-user customer can approach the Banking Ombudsman and / or the Ombudsman for Digital Complaints, as the case may be.
• The complaint can be raised for both the types of transactions i.e. fund transfer and merchant transactions
• The end-user customer shall be kept communicated by the PSP / TPAP by means of updating the status of such end-user customer's complaint on the relevant app itself

A. Introduction

Please read these Loan Marketplace Services Terms carefully before accessing or using the GoodScore lending marketplace-related services These Loan Marketplace Services Terms constitute a legal contract (“Agreement”) between You and GoodScore Lending Marketplace, having its registered office at 1081, Prestige Sunnyside Oak, Bhoghanahalli, Panathur, Bangalore, Bangalore South, Karnataka, India, 560103 If You do not agree to these Loan Services Terms or do not wish to be bound by them, You may not use the GoodScore Lending Services and/or must immediately discontinue using them.

USING THE LENDING MARKETPLACE FEATURES OF THE GOODSCORE PLATFORM INDICATES YOUR AGREEMENT TO ALL TERMS UNDER THESE LOAN MARKETPLACE SERVICES TERMS. By accepting these Loan Marketplace Services Terms, You also accept and agree to be bound by GoodScore’s other applicable policies (including the Privacy Policy) available on the GoodScore Platform, as amended from time to time.

With regard to Personal Information collected in connection with the GoodScore Lending Marketplace Services, the GoodScore Privacy Policy shall apply generally; however, the terms set out below shall additionally apply, and in the event of a conflict between the Privacy Policy and the terms below, the terms below shall prevail solely in respect of the lending marketplace journey.

We may amend these Loan Marketplace Services Terms at any time by posting an updated version on the GoodScore Platform. It is Your responsibility to review these Loan Marketplace Services Terms periodically. Your continued use of the GoodScore Lending Marketplace Services following any update constitutes acceptance of the revised terms.

Subject to Your compliance with these Loan Marketplace Services Terms, We grant You a personal, non-exclusive, non-transferable, limited privilege to avail the GoodScore Lending Marketplace Services.

B. Definitions

“Borrower(s)” shall mean such Users who have been successfully disbursed a loan by a Partner using the GoodScore Platform.

“Credit Information Companies” or “CIC” shall mean TransUnion CIBIL Limited, Equifax Credit Information Services Private Limited, Experian Credit Information Company of India Private Limited, CRIF High Mark Credit Information Services Private Limited, or any other credit information company granted a certificate of registration by the Reserve Bank of India (“RBI”).

“Credit Information” shall mean information relating to the amounts and nature of loans or credit facilities granted or proposed to be granted to a borrower, security taken, guarantees furnished, the creditworthiness of a borrower, and/or income or expense details of a borrower.

“Key Fact Statement” or “KFS” shall mean the standardized statement of key facts of a loan, provided by the Partner to the Borrower before execution of the loan contract, in accordance with RBI’s KFS requirements.

“KYC” shall refer to documents under the ‘know your customer’ guidelines issued by the RBI, including address proof, identity proof, income proof, PAN, or other officially valid documents.

“Partner” or “Regulated Entity (RE)” shall mean any bank, non-banking financial company, or other RBI-regulated credit provider that provides loans to Users through the GoodScore Platform.

“GoodScore Platform” shall mean the website, mobile application, and any other digital medium owned or operated by GoodScore Lending and/or its service providers, through which GoodScore Lending Marketplace Services are made available.

“GoodScore Lending Marketplace Services” shall mean the services extended by GoodScore Lending as a digital referral agent or Leadgen platform, including facilitation of loan referrals from its Partners and related support services, as distinct from GoodScore’s core credit score and credit-monitoring services.

“Personal Information” shall mean any information relating to an identified or identifiable natural person and includes sensitive personal information as defined under applicable law, including the Digital Personal Data Protection Act, 2023.

“Users” shall mean any customer using the GoodScore Platform to explore or avail a loan from a Partner. The term User is also referred to as “You” / “Your”.

C. Eligibility

By accessing the GoodScore Lending Marketplace Services, You represent that:

• You are 18 years of age or above, an Indian citizen, and a tax resident of India;
• You are not barred or otherwise legally prohibited from availing the GoodScore Lending Marketplace Services and/or the Partner’s services under the laws of India;
• You are capable of entering into a legally binding contract;
• You will use GoodScore Lending Marketplace Services and any loan proceeds solely for lawful purposes; and

D. Role of GoodScore Lending Marketplace; Disclaimers

GoodScore Lending Marketplace redirects Users to appropriate Partners to avail loans as per their requirements. GoodScore Lending Marketplace does not lend money to any User itself; it merely redirects to the loan application journey. The Partners are entities regulated by the RBI and authorized to provide credit products under their respective certificates of registration.

Loans provided by Partners are subject to and governed by the relevant Partner’s own terms and conditions, Key Fact Statement, loan agreement, and other documents executed or accepted by the User. These documents alone govern the borrower-lender relationship between the Borrower and the Partner.

GoodScore Lending Marketplace shall not be responsible or liable for the services offered by a Partner, or for any act or omission of a Partner or any person acting on a Partner’s behalf.

You may be redirected to a Partner’s website or application, or that of the Partner’s service provider (“Third-Party Platform”), to complete the loan application journey, verification, or payment steps. GoodScore Lending Marketplace has no control over Third-Party Platforms, and Your use of them is governed by their own terms, including as to confidentiality and data privacy. GoodScore Lending Marketplace shall not be liable for any loss arising from Your access to a Third-Party Platform.

GoodScore Lending Marketplace has no role in determining KYC procedures, credit assessment, or the approval or rejection of any loan; these are within the sole discretion of the relevant Partner.

GoodScore Lending Marketplace will provide the GoodScore Lending Marketplace Services on a best-effort basis and does not guarantee that the services will be available at all times or free of error.

GoodScore Lending Marketplace may receive fees or commission from a Partner for facilitating loan referrals through the GoodScore Platform.

The indicative loan amount, rate, or eligibility shown on the GoodScore Platform is informational only. The actual loan amount, if any, approved by a Partner will be determined by the Partner’s own underwriting criteria and may differ from what is displayed. GoodScore Lending Marketplace disclaims liability for any such variation.

You confirm that You are not a politically exposed person.

E. Usage and Sharing Personal and Other Information

You understand that, based on Your Personal Information (including information already held by GoodScore in connection with Your GoodScore credit score account) and other details, You may be shown indicative loan offers. This is not a commitment by GoodScore Lending Marketplace or any Partner to provide a loan.

You agree and acknowledge that, for the GoodScore Lending Marketplace Services, GoodScore Lending Marketplace or a Partner may seek additional Personal Information from You, which You are required to provide in order to assess Your eligibility and process Your loan application. Such information is collected on a need basis and only with Your explicit, purpose-specific consent, separate from the consent governing GoodScore’s core credit score product.

You provide consent that:

• GoodScore Lending Marketplace may share Your Personal Information, loan-related information, bank account details, and repayment-mandate information with its service providers, Partners, and/or GoodScore Group Entities strictly for the purposes of loan redirection, loan management, and related services;
• GoodScore Lending Marketplace may collect, store, and share Your KYC documents and other information available with GoodScore Group Entities with a Partner, strictly as required for processing Your loan application and with Your consent;
• GoodScore Group Entities may share Your Personal Information, KYC details, bank account details, and transaction information with Partners, service providers, or Credit Information Companies solely for the purpose of fulfilling the GoodScore Lending Marketplace Services;
• You authorize GoodScore Lending Marketplace to collect Your loan details, disbursal status, and repayment status from Partners for the purpose of rendering the GoodScore Lending Marketplace Services, including displaying such information within the GoodScore app; and
• You authorize GoodScore Lending Marketplace and/or its service providers, agents, or Partners to contact You (by call, SMS, WhatsApp, or other channel) to assess Your eligibility and to offer, market, or render the GoodScore Lending Marketplace Services from time to time.

GoodScore Lending Marketplace will not collect or store biometric data unless permitted under applicable law or agreed with its Partners. Any one-time access to camera, microphone, or location for KYC/onboarding purposes will be sought with Your explicit consent.

You understand that You have the right to deny consent to the processing described above; however, if You deny such consent, You will not be able to proceed with a loan application through the GoodScore Platform. This does not affect Your use of GoodScore’s core credit score product, which is governed separately.

You agree and understand that KYC may be carried out by the Partner (or GoodScore Lending Marketplace as its service provider) through the Central KYC Records Registry, Digi Locker, Aadhaar-based e-KYC via UIDAI, Video KYC, or other permissible means under applicable law.

GoodScore Lending Marketplace may obtain Your location information solely to facilitate the loan application, verification, and collection/repayment-support processes in connection with a Partner loan.

We may retain Your Personal Information collected in connection with a loan application for a minimum of ten (10) years from the date Your relationship with Us ends, or as otherwise required by applicable law and by our Partners for grievance-resolution and regulatory purposes, after which it will be securely deleted in accordance with GoodScore’s internal data retention policy. You may request consent revocation or data deletion by writing to [lending-grievance@goodscore.app].

GoodScore has implemented administrative, technical, and physical security measures to safeguard Your Personal Information, and undergoes periodic internal and external reviews of its information security controls. Data breaches, if any, will be handled in accordance with applicable law, and GoodScore’s internal breach-response procedures.

You confirm that all information provided by You is true, complete, and accurate, and You agree to promptly inform GoodScore Lending Marketplace and the relevant Partner of any change to such information.

You acknowledge that GoodScore Lending Marketplace does not lend money to You and merely redirects You to a Partner for the provision of a loan.

Partners may collect Your Credit Information from CICs, Account Aggregators, or other permitted sources for processing Your loan application.

All data collected under these Loan Services Terms is stored on servers located within India, in compliance with applicable regulatory requirements.

You confirm that You can read, write, and understand the English language, and have no objection to receiving communications relating to this lending facility in English [and such other regional languages as GoodScore may support].

F. Access to Credit Information

You agree that a Partner may access Your Credit Information from CICs for the purpose of assessing Your creditworthiness in connection with a specific loan application. This is separate from, and in addition to, any credit score or credit report access already consented to by You as part of GoodScore’s core credit score product and is used solely for the relevant Partner’s underwriting purposes.

G. Loan Disbursal

GoodScore Lending Marketplace does not process, hold, or handle any loan disbursal or repayment funds, and does not operate any pass-through, pooling, or nodal account in connection with a loan. In accordance with the RBI (Digital Lending) Directions, 2025, all loan disbursals shall be made by the Partner directly into the bank account of the User, and all repayments shall flow directly from the User to the Partner (except for permitted recovery-related flows).

Any mandate for repayment (including e-NACH, e-Mandate, or UPI Autopay) shall be set up directly between You and the Partner (or the Partner’s own payment service provider) and shall be governed by the Partner’s terms. GoodScore Lending Marketplace’s role, if any, in this step is limited to facilitating Your redirection to the Partner’s mandate-registration flow.

H. Repayment Only

These provisions apply to Borrowers. The repayment amount, frequency, and EMI schedule shall be as set out in the loan agreement and Key Fact Statement executed or accepted by the Borrower with the relevant Partner. The Borrower remains indebted to the Partner until all amounts due have been discharged in full to the Partner’s satisfaction.

GoodScore Lending Marketplace may, on a best-effort basis, display repayment-related information (such as EMI due dates or outstanding amounts) on the GoodScore Platform, based on information received from the Partner, and may send You reminders or nudges. This is purely informational; GoodScore Lending Marketplace does not process repayments, does not accept any payment in cash or into its own account, and owes no repayment obligation to You or the Partner.

You agree that it is Your sole obligation to make timely payment of all amounts due under the loan agreement directly to the Partner. In case of non-payment, the Partner may charge default interest, fees, or penalties as per the loan agreement. GoodScore Lending shall not be liable for any delay, error, or non-availability of the informational display described in this Section.

I. Usage Restrictions

By availing the GoodScore Lending Marketplace Services, You agree that You will not:

• Engage in any activity contrary to applicable law in connection with the GoodScore Lending Marketplace Services;
• Solicit others to perform or participate in unlawful acts;
• Provide information belonging to any person other than Yourself, or access an account belonging to another person;
• Attempt to collect or track the Personal Information of others;
• Create multiple, fraudulent, or fake accounts, or use the GoodScore Platform for any unlawful or immoral purpose;
• Use any virus, worm, or other harmful code intended to interfere with the GoodScore Lending Services or to intercept data without authorization;
• Commit unauthorized use of GoodScore’s systems, including misuse of passwords or circumvention of security features; or
• Impersonate another person.

You shall be solely liable for any damages resulting from a breach of the above restrictions.

J. Termination

GoodScore Lending Marketplace may, at its sole discretion, modify, suspend, or terminate the GoodScore Lending Marketplace Services without prior notice. Termination shall not affect rights and liabilities accrued prior to the effective date of termination, and these Loan Marketplace Services Terms shall continue to apply until the relevant loan is fully repaid to the satisfaction of the Partner.

The provisions relating to Intellectual Property, Indemnity, and Limitation of Liability shall survive termination of these Loan Services Terms.

K. Intellectual Property

All right, title, and interest in GoodScore’s trademarks, logos, and service marks belong to GoodScore Lending and GoodScore Group Entities. You shall not use such intellectual property without prior written consent. All material on the GoodScore Platform is protected by copyright and other intellectual property rights, and You must not copy, reproduce, or distribute such material except for personal, non-commercial use.

L. Indemnity

You shall indemnify and hold GoodScore Lending Marketplace and GoodScore Group Entities (and their officers, directors, employees, and agents) harmless from any claims, losses, damages, or costs (including reasonable attorneys’ fees) arising out of Your breach of these Loan Marketplace Services Terms, Your violation of any law or third-party right, or Your use of the GoodScore Platform.

M. Limitation of Liability

You agree that GoodScore Lending Marketplace plays a limited, facilitative role between You and the relevant Partner. In the event of any issue with the loan or a Partner’s services, Your rights are governed by applicable law and the loan documents executed with the Partner. You agree not to make GoodScore Lending Marketplace or GoodScore Group Entities a party to any dispute unless it directly relates to GoodScore Lending Marketplace’s own acts or omissions under these Loan Marketplace Services Terms.

In no event shall GoodScore Lending Marketplace, GoodScore Group Entities, or the Partners be liable for any indirect, incidental, special, or consequential damages, loss of profits, goodwill, or data, arising from use of, or inability to use, the GoodScore Marketplace Lending Services.

N. Governing Law and Jurisdiction

These Loan Marketplace Services Terms shall be governed by the laws of India, and the parties submit to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.

Any dispute arising out of or relating to the loan documents between You and a Partner shall be resolved in accordance with the dispute resolution clause specified in such loan documents, without making GoodScore Lending Marketplace a party to such dispute.

O. Severability

If any provision of these Loan Marketplace Services Terms is held to be illegal, invalid, or unenforceable by a court of competent jurisdiction, such provision shall be construed to the minimum extent necessary to make it enforceable, without affecting the validity of the remaining provisions.

P. Waiver

The failure of GoodScore Lending Marketplace to enforce any provision of these Loan Marketplace Services Terms shall not be construed as a waiver of that provision or of GoodScore Lending Marketplace’s right to enforce it thereafter.

Q. Grievance Redressal

You may reach out to GoodScore Lending for any complaint, query, or issue relating to a loan in accordance with GoodScore’s Grievance Redressal Policy. GoodScore Lending has designated nodal Grievance Redressal Officer for lending marketplace-related complaints, whose details shall be published on the GoodScore Platform: [Mr. Mohit Sai, grievances@goodscore.app]

GoodScore Lending Marketplace will endeavour to resolve complaints in coordination with the relevant Partner, and may direct You to the Partner for resolution of certain issues. You may alternatively contact the Partner directly using the details in the loan agreement.

R. Language

In the event of any inconsistency between the English version of these Loan Services Terms and any translated version, the English version shall prevail.

S. List of Partners Lenders

Our LSP list

• True Credits Private Limited
• mPokket (Maybright Ventures Private Limited)
• Rupeek Fintech Private Limited
• Fibe (Earlysalary Services Private Limited)
• Zype (Easy Platform Services Private Limited)
• InCred Financial Services Limited
• Prefr (Dreamplug Technologies Private Limited)
• Ram Fincorp (R.K. Bansal Finance Private Limited)
• Branch International Financial Services Private Limited
• Olyv (SmartCoin Financials Private Limited)