Grievance Redressal Policy

If you have any grievances, complaints, questions, comments, or concerns regarding the processing of your information, this Privacy Policy, or any other privacy or security-related matters concerning the App or Website, please feel free to reach out to us.

For general privacy or security concerns:

Chief Grievance Officer: Sahana HN

Email us at: grievances@goodscore.app

For issues specifically related to GoodScore services:

You may contact our Grievance Redressal Officer at grievances@goodscore.app. We are committed to addressing your concerns within 30 days from the date of receipt.

Phone number: 08069819393

For credit report-related grievances (e.g., CRIF, Experian):

Please contact the respective credit bureau's grievance redressal officer. You can find their contact details on their official websites or credit information support pages. Resolution will be provided within the timelines specified by the respective bureaus.

We value your feedback and are committed to resolving your concerns promptly and fairly.

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080 - 69819393

help@goodscore.app

57/4, Vajram Esteva, 2nd Floor, Marathahalli-Sarjapur Outer Ring Road, ORR, Devarabisanahalli, Bengaluru, Karnataka 560103

Made with ❤️ in India.

WHAT IS GOODSCORE?

GoodScore helps you build your credit score to 750+. Our credit score is powered by Experian and CRIF High Mark - 2 of the 4 credit bureaus authorised by Reserve Bank of India.

HOW DO WE WORK?

We give you access to your detailed credit report after a thorough analysis of your credit profile in the form of personalised video guidance and a step-by-step plan.

Our team analyses all your active and closed credit accounts, and credit behaviour including payment history, defaults, credit utilisation, loan enquiries and balances - all of which are important factors that impact your credit score.

WHY SHOULD YOU USE THE APP?

We have designed the GoodScore app to empower you to take control of your financial well-being. Let’s walk you through the key features:

Credit Score Tracking: Stay on top of your financial health by tracking your credit score every month. With a detailed credit report, you can easily monitor changes, spot discrepancies, and ensure your credit history is accurately reflected.
Score Improvement Tips: We help you identify key factors impacting your credit score, offering tailored advice on how to improve them. With our expert guidance, you can work towards reaching a credit score of 750 or higher.
Personalised Support: Receive a personalised video that explains your credit situation in detail, along with a step-by-step plan for improvement. Plus, enjoy 24x7 chat support to get real-time assistance whenever you need it.
Account Overview: Easily manage your financial portfolio by tracking all your loans and credit accounts in one centralised location. This streamlined approach helps you stay organised and keep an eye on all your financial obligations.
Payment Reminders: Never miss a payment again by setting timely reminders for your bills and EMIs. You can also set up autopay requests, ensuring your payments are always on time and helping you avoid late fees and interest charges.
Bill Payments via BBPS: Seamlessly pay loan repayment EMIs, Credit Card and other utility bills via NPCI’s secure BBPS system.